You can return items for a refund or exchange within 28 days of receiving your order. The items must be returned in perfect saleable condition, unworn, with all packaging and tags intact.
How to return my order
- Contact us by email at firstname.lastname@example.org to request a return. Please list the order number and items you are returning. On receipt of your request we will email you confirmation of receipt.
- Post items back within 28 days of receiving your order. We recommend using a recorded delivery service or a courier. Your parcel is your responsibility until it is received by us.
- You will be responsible for the cost of returning the items to us except where the items are faulty or not as described. In this case we will refund the postage costs for returning the items.
- We cannot accept items that have been made to order for you.
- If exchanging an item, a replacement will be sent free of charge once we received the original item.
- We will refund you the price you paid for the items only if they are in perfect unworn condition. We will also refund you any delivery costs you have paid calculating them on the basis of the least expensive delivery method that is generally acceptable.
- If you have returned items because they are faulty or misdescribed, we will refund the price of the items in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
- The refunds will be due 14 days after the day on which we receive the items back from you or if you have not received the items - 14 days after you notify us that you intend to cancel your order.
- Refunds will be made to you on the payment option used by you to pay for the order and we will send you an email once your return has been processed.
- Please use the address below to return your items: Lalla Wandavi, The Hive, Nottingham Trent University, 50 Shakespeare Street, Nottingham, NG1 4FQ, United Kingdom.
This Returns Policy does not affect your statutory rights as a consumer. If you have any questions or queries please send them to email@example.com.